Attachment Downloader for Zendesk

Download and export Zendesk ticket attachments fast: view every file in one sidebar panel, filter by type, and export as ZIP.

Install from Zendesk Marketplace View Features

Install Attachment Downloader from the Zendesk Marketplace (official listing). Related Zendesk apps: Bulk CC & Followers Remover · User Export Pro

Ideal for file-heavy tickets, audits, escalations, and customer data requests.

Attachment Downloader icon

Attachment Downloader shown in the Zendesk ticket sidebar with a clean list of files and filters.

All your Zendesk ticket attachments. One clean panel — view, filter, and export everything in seconds.

Key features

  • Instantly surface every attachment on the ticket in a clean, scrollable panel.
  • Filter by type (Images, PDFs, Docs, Other) to find files fast.
  • Hide signature images and inline logos with a single click to remove clutter.
  • Download individual files or export everything as a single ZIP package.
  • Runs entirely in the agent’s browser — no external servers or storage.

At a glance

  • Platform: Zendesk Support – Ticket sidebar app
  • Ideal for: Admins, agents, QA & escalation teams
  • Setup time: Under 5 minutes – no configuration required
  • Use cases: Audits, escalations, customer data exports
  • Data storage: None – files stay in Zendesk
  • Support: Email support, typically within 1 business day
  • Pricing: Free

Common use cases

How it works

1. Open a ticket

Install the app in the Zendesk ticket sidebar, then open any ticket. Attachment Downloader automatically lists all attachments from the conversation.

2. Filter & clean

Use built-in filters (Images, PDFs, Docs, Other) and hide signature images or inline logos with one click so you only see the files that matter.

3. Download in seconds

Download individual files or export all attachments from the current ticket to a single ZIP — perfect for audits, escalations, or data requests.

Secure by design

Attachment Downloader is built to keep your data where it belongs — inside your Zendesk instance.

  • All processing happens in the agent’s browser using the Zendesk Apps Framework.
  • No external servers, databases, or file storage are used by the app.
  • The app only accesses attachments visible to the signed-in agent based on Zendesk permissions.
  • No third-party analytics, trackers, or hidden logging scripts are embedded.

For Zendesk admins

Quickly review file-heavy tickets, strip out signature clutter, and export clean sets of attachments for audits, legal requests, or internal reviews.

For support agents

A single, clean panel shows every file instantly — no more scrolling through long threads or opening each comment to find the right attachment.

For customers

Agents can quickly locate, gather, and send the correct files the first time, leading to smoother conversations and faster resolutions.

Frequently asked questions

No. All processing happens in the agent’s browser, and files are downloaded directly from Zendesk. SupportZen never proxies, stores, or forwards your attachments.

Yes. The app is designed for long-running, file-heavy tickets and reliably surfaces every attachment, even those buried deep in the thread.

Yes. A one-click toggle hides common email signatures, logos, and repeated inline assets to keep your attachment list focused on real content.

Yes. You can download individual files or export all attachments from the current ticket in one ZIP for quick handoffs, audits, or data requests.

Email us and we typically respond within one business day — often faster.

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