Last updated: March 2025
These Terms of Service (“Terms”) govern your access to and use of SupportZen websites, applications, and services (collectively, the “Services”). By installing, accessing, or using our Services, you agree to be bound by these Terms.
SupportZen provides small, focused productivity tools for support teams, including Zendesk® apps and WordPress plugins. References to “SupportZen,” “we,” “us,” or “our” refer to the SupportZen brand and its operators.
These Terms apply to:
Separate terms may apply if explicitly stated within a specific product or service.
You agree to use the Services only for lawful purposes and in accordance with these Terms. You may not:
You are responsible for ensuring that your use of the Services complies with your organization’s internal policies.
Some Services may require administrative access to third-party platforms (such as Zendesk® or WordPress). You represent that you are authorized to grant such access and that you understand the permissions requested by each app.
Our apps are designed to request only the minimum access necessary to perform their stated function.
We do not sell customer data. Data handling practices are described in our Privacy Policy, which forms part of these Terms.
You retain full ownership of your data at all times.
The Services may integrate with or depend on third-party platforms (such as Zendesk® or WordPress). Your use of those platforms is governed by their respective terms and policies.
SupportZen is not affiliated with, endorsed by, or sponsored by Zendesk, Inc. or Automattic / WordPress unless explicitly stated.
We aim to keep the Services reliable and available, but they are provided on an “as is” and “as available” basis. We may:
We are not liable for downtime or service interruptions.
Some Services may be offered for a fee, either as one-time purchases or subscriptions, as clearly stated at the point of purchase. All fees are non-refundable unless otherwise required by law or explicitly stated.
All intellectual property rights in the Services, including code, design, text, and branding, are owned by SupportZen or its licensors. You may not copy, modify, or redistribute any part of the Services except as expressly permitted.
The Services are provided without warranties of any kind, whether express or implied, including but not limited to fitness for a particular purpose or non-infringement. Your use of the Services is at your own risk.
To the maximum extent permitted by law, SupportZen shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services.
Our total liability for any claim shall not exceed the amount paid by you for the applicable Service during the twelve months preceding the claim.
We may suspend or terminate access to the Services if you violate these Terms or misuse the Services. You may stop using the Services at any time.
We may update these Terms from time to time. Updated versions will be posted on our website with a revised “Last updated” date. Continued use of the Services after changes constitutes acceptance of the updated Terms.
These Terms are governed by and construed in accordance with the laws of the applicable jurisdiction where SupportZen operates, without regard to conflict of law principles.
If you have questions about these Terms, please contact us at:
Email: hello@supportzen.app